Ikeja Electric Apologises Over Failure to Deliver 20-Hour Power Supply to Band A Customers
E-ISSN: 2354-4481
By Odoh Loveth Chime
Ikeja Electric has apologised to customers on some of its Band A feeders following its failure to meet the minimum 20-hour daily electricity supply requirement on November 3 and 4, 2026.
The electricity distribution company disclosed this in a public notice shared on its official X account on Thursday, November 5, 2026, expressing regret over the inability to deliver the expected number of electricity supply hours to affected customers during the two-day period.
In the notice, the company acknowledged that customers connected to the affected Band A feeders did not receive the minimum electricity supply stipulated under Nigeria's service-based electricity tariff framework.
"Dear esteemed customer, we apologise for falling short of the expected minimum service level of 20 hours on the Band A feeders below for November 3rd and 4th, 2026," the company stated.
The apology comes amid concerns over electricity supply reliability and the ability of distribution companies to meet the service commitments attached to the different electricity tariff bands.
Under Nigeria's service-based tariff structure, Band A customers are entitled to a minimum of 20 hours of electricity supply daily in exchange for the higher tariff applicable to the category.
The arrangement was introduced to link electricity charges to the quality and duration of power supply received by consumers, with distribution companies expected to meet the prescribed service levels for customers classified under each band.
However, Ikeja Electric did not disclose the specific feeders affected by the latest shortfall in the notice. It also did not provide an explanation for the failure to meet the minimum supply requirement during the two days.
The company equally did not indicate whether affected customers would receive any form of compensation or tariff adjustment in line with the applicable electricity market regulations.
The development is likely to renew questions about accountability and compliance with service delivery obligations, particularly for customers who pay higher electricity tariffs on the understanding that they will receive longer daily supply hours.
Meanwhile, Ikeja Electric has issued a separate safety warning to residents, cautioning against trading, constructing buildings or erecting structures beneath or close to electricity transmission lines.
In its public safety advisory, the electricity distribution company described power line corridors as high-risk areas, warning that unauthorised activities around electrical infrastructure could expose residents and members of the public to serious danger.
According to the company, using electricity line corridors for commercial activities, residential construction or other purposes that interfere with electrical infrastructure could endanger lives and cause damage to property.
It therefore urged residents to maintain the recommended safety distance from electricity lines and avoid carrying out activities that could compromise public safety around power infrastructure.
The company stressed the importance of public awareness and compliance with safety guidelines, noting that electricity transmission infrastructure requires adequate clearance to prevent accidents and other avoidable hazards.
"Stay clear. Stay safe. Your life matters!" the company advised.
Ikeja Electric further encouraged members of the public to use its designated communication channels to obtain safety information, seek guidance and make enquiries concerning electricity infrastructure and related concerns.
The two notices highlight the distribution company's concerns over electricity service delivery and public safety as it continues to engage customers across its franchise areas.
While the apology acknowledged the failure to meet the minimum supply commitment on the affected Band A feeders, customers are still awaiting further information on the circumstances surrounding the shortfall and the specific areas affected.
The company is yet to provide additional details on the matter in the notice published on Thursday.
